Step 1: Lead
Covert a Lead to a Contact once an application has been started. To do this go into the Contact page and change the drop-down status to Contact. Click here for detailed instructions.
Step 2: Pre-Approval
Set the Application Type status as a Pre-Approval in the Mortgage request section of a deal.
Step 3: New
A deal must be submitted, cancelled or parked to change the status from New.
Step 4: Submitted
Click Submit to Lender in the Mortgage Request section to submit a deal.
Step 5: Approved
The deal must be marked as Approved by either the lender or the broker. Click here for detailed instructions.
Step 6: Accepted
To change the status to Accepted, the Letter of Commitment condition must be added. Click here for detailed instructions.
Step 7: (WTC) Waiting To Close
To change to Waiting To Close, a broker must check off the Lender Conditions Met box in the Mortgage Request section.
Step 8: Funded & Awaiting Payment
5 days after the Closing Date the status will automatically change to Funded + Awaiting Payment. Click here for detailed instructions.
Step 9: Complete
To change the status to Complete, click on the top right Actions button in the deal > Payment Received. *Please note, it must be at least 5 days after the Closing Date in order for this option to appear. Click here for detailed instructions.
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